We are a friendly, well-established GP practice in SouthNorwood seeking an experienced and motivated Practice Manager to join our team.
Main duties of the job
This is a key leadership role with responsibility for the overallmanagement and day-to-day operations of the practice, ensuring services runsmoothly, safely, and in line with NHS and regulatory requirements. Workingclosely with the GPs and the clinical team will play a vital role inmaintaining high standards of care, supporting staff, and driving serviceimprovement.
About us
You will be joining a close-knit, supportive practice serving a patient population of under 6,000, where teamwork, mutual respect and patient-centred care are at the heart of everything we do.
Our multidisciplinary team is made up of 4 GPs, 2 Practice Nurses, a Healthcare Assistant, and a wider clinical support network including a Clinical Pharmacist, Pharmacy Technician, Social Prescribing Link Worker and First Contact Physiotherapy Practitioner, all backed by a dedicated and experienced administrative team.
We foster a positive, collaborative working atmosphere with a strong work ethic and a shared commitment to delivering high-quality care while supporting one anothers development and wellbeing.
We are now seeking a forward-thinking and motivated Practice Manager to lead the practice, nurture our team culture and help drive the continued growth and success of the organisation.
Job responsibilities
Key Responsibilities
* Overall responsibility for the day-to-day operational management of the practice
* Leadership, line management, and development of the administrative and non-clinical team
* Supporting GP Principal with strategic planning and service development
* Ensuring compliance with CQC standards, NHS contractual requirements, and information governance
* Managing policies, procedures, and clinical governance frameworks
* Overseeing patient services, complaints, and feedback in line with NHS guidance
* Managing workforce planning, recruitment, induction, appraisals, and training
* Promoting staff wellbeing, engagement, and a positive team culture
* Liaising with external stakeholders including the PCN, ICB, and other NHS organisations
* Oversight of IT systems, estates, and health & safety
* Supporting digital transformation and continuous improvement initiatives
Person Specification
Experience
* Previous experience in GP practice management or a senior healthcare operational role
* Strong leadership, people management, and communication skills
* Excellent organisational skills with the ability to manage competing priorities
* Good understanding of NHS primary care operations and regulatory requirements
* Ability to work independently and proactively within a small practice environment
* Knowledge of EMIS Web and other NHS systems
* Experience preparing for and supporting CQC inspections
* Experience working within a Primary Care Network
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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