Wokingham Borough Council - Business Analyst (Children's Mosaic Improvement Programme) Location: Wokingham / Hybrid Contract Duration: 6 months Reports To: Programme Manager About the Role Wokingham Borough Council is seeking an experienced Business Analyst to lead the Children's Mosaic Improvement Programme. This is a key role supporting system improvements across Children's Services, ICT, and partner teams, including Group Recording, workflow redesign, and Family Help integration. Key Responsibilities Lead requirements gathering across multiple workstreams within the Mosaic Programme Document current and future-state business processes with operational teams Facilitate workshops with practitioners and SMEs to validate system design decisions Translate business needs into functional and non-functional specifications Work closely with technical teams and external suppliers (e.g., The Access Group) to validate deliverables Support the configuration, testing, and rollout of Mosaic system changes Collaborate with data and reporting teams to ensure reporting needs are understood and met Maintain RAID (Risks, Assumptions, Issues, Dependencies) artefacts for assigned areas Act as a key point of contact between frontline teams and technical delivery functions Provide input into training content, guidance, and go-live planning Ensure delivery aligns with statutory requirements, Ofsted readiness, and WBC practice modelKey Outputs Documented user stories, use cases, and configuration specs Updated business process maps and gap analyses Validated configuration requirements for Group Recording, CLC toolkit, and Family Help UAT scripts and support for testing coordination Contributions to highlight reports and post-implementation reviewsEssential Skills and Experience Proven experience as a Business Analyst working on Mosaic or similar children's social care system improvement programmes Previous experience in a similar Business Analyst role within a local authority or children's services programme is essential Strong stakeholder engagement and facilitation skills Excellent documentation and requirements analysis abilities Working knowledge of case management systems, Mosaic configuration, or similar tools Comfortable operating in a multi-disciplinary, cross-functional programme environment Understanding of statutory responsibilities and operational pressures in social careDesirable Experience working on projects involving The Access Group's Mosaic system Familiarity with the Family Help reform agenda and group recording approaches PRINCE2, Agile, or Business Analysis certification Experience in local authority environmentsBehaviours & Attributes Collaborative and solutions-focused Able to manage multiple priorities under pressure Proactive in resolving gaps and issues Committed to inclusive and user-centred design Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free