* 12 month FTC
* Salary £13.45 per hour plus shift allowance
* Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
* Share in our success with up to 10% Share Reward scheme (subject to eligibility)
* Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
* 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
* Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
* Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence:
The Macallan Guest Experience Assistant ensures every visitor to The Macallan Estate receives a world‑class luxury experience delivered through exceptional service. By providing warm hospitality and expert knowledge, you will inspire lasting brand advocacy and create an outstanding experience for all guests of The Macallan Boutique.
Make an Impact:
* Deliver exceptional, brand‑led service that inspires guests to become ambassadors of The Macallan
* Work and communicate effectively across The Macallan Estate, maintaining impeccable presentation standards
* Adhere to all estate and Edrington procedures, ensuring health, safety, and operational excellence
* Remain fully attentive to guest needs, including concierge and accessibility support
* Build strong brand and product knowledge through training and continuous learning
* Maintain tasting areas to agreed presentation standards
* Confidently use booking and till systems
* Proactively exceed guest expectations by recommending relevant experiences and products
* Stay informed on local insights and events to enhance the guest experience
* Maintain up‑to‑date knowledge of products, pricing, and bespoke offerings
* Professionally upsell through warm, diplomatic engagement
* Follow best‑practice stock control, rotation, security, and payment handling
Your Talent And Skills:
* A strong, charismatic, positive and upbeat people person
* Ability to learn and retain information about The Macallan brand and the brand heritage
* Additional fluent language skills (oral) would be a distinct advantage
* Confident and presentable
* Very friendly and approachable to all guests and colleagues alike
* Driven to deliver the highest standards of luxury customer service and experience
* Flexible, ‘can do’ approach to tasks and work activity
* Strong personal standards of time keeping and a willingness to execute tasks perfectly
* A strong sense of ownership and pride
* Experience of processing high value transactions in a discreet and professional manner
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
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