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Join our team at Littlesea nestled along the awe-inspiring Jurassic Coast on the stunning Dorset coastline.
Address: Lynch Lane, Weymouth, Dorset DT4 9DT GBR
Job Details
Position: Guest Experience Team Member
Type: Part-Time / Seasonal - Fridays, Saturdays & Sundays
Pay Rates: Up to £12.21 per hour depending on age
Role Overview
Join our One Great Team at Haven as a Guest Experience Team Member, where you'll be the heart of our guest and owner experience, making their stay extra special!
You will interact with guests and owners to ensure they feel welcome, valued, and have everything they need for a memorable experience. From cheerful greetings to problem-solving, you'll play a key role in making every guest's stay unforgettable.
Key Responsibilities
* Greet guests warmly at reception, creating an inviting atmosphere and positive first impression.
* Listen attentively to questions or concerns and take thoughtful action to make interactions personalized and effortless.
* Collaborate with team members to deliver seamless service enhancing guest and owner experiences.
* Gather and share guest and owner feedback to help improve our service.
* Create a welcoming, clean, safe, and inviting environment for all visitors.
Requirements
* Experience in customer service, reception, or guest relations roles is beneficial but not essential; training provided.
* Customer-focused with a passion for working with people.
* Excellent listening, communication, and professionalism.
* Patience and tact in handling challenges or complaints.
What We Offer
* Attractive pay with overtime opportunities.
* Inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development, including fully funded qualifications.
* Exclusive team perks, including discounts, free access to facilities, and more.
How to Apply
Click 'Apply now' to answer a few quick questions. Our team will contact shortlisted candidates for interviews, which may include a skills test. For assistance or reasonable adjustments, contact us at: resourcingteam@bourne-leisure.co.uk.
We value diversity, equity, and inclusion and encourage applications from all backgrounds. We are happy to discuss any flexibility or adjustments needed, including part-time, full-time, or job-share options.
Additional Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Travel Arrangements
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