Global bank based in Hounslow, seek a Personal Banker to assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships
Key Responsibilities
1. Identify and pursue sales leads via referrals, networks, and events.
2. Provide prompt, high-quality customer service via phone, email, and in-person.
3. Build and maintain strong client relationships; handle queries and complaints effectively.
4. Cross-sell products/services to existing customers.
5. Represent the branch at business development and sales events.
6. Process account openings (including NRI, postal services) and related documentation.
7. Manage cash operations, remittances, and postal registers in compliance with bank policies.
8. Maintain AML records, risk checks, and required reporting.
9. Provide cover for other staff roles when needed.
10. Carry out tasks assigned by the Area Branch Manager or senior officers
Skills & Competencies
11. Must be located near to the Hounslow area and can travel to Hounslow 5 days a week
12. Strong networking, sales, and interpersonal skills.
13. Excellent oral/written communication.
14. Proven retail banking sales experience.
15. Ability to build rapport and understand customer needs.
16. Confident in presenting products and services to varied customer profiles.