Company Description
The Brownsword Group has created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, each with its own stories to share. Generosity, quality, and welcoming hospitality are at the core of what they do, making them exceptional hoteliers and successful in the hospitality industry.
Job Description
Come and join our team as a Reception Manager and let your passion and personality shine.
Our culture values thoughtfulness and encourages everyone in our teams to demonstrate it towards each other and our guests.
This role suits someone with experience in a similar hotel environment.
As a host to our guests, you’ll play a key role in ensuring they create memories to last a lifetime.
Key Responsibilities:
* Managing a reception and nights team.
* Ensuring stationery supplies are maintained, including ordering via Procure Wizard.
* Training new staff to uphold our standards.
* Participating in the Duty Manager rota alongside Heads of Department.
* Recruiting new talent when team members leave.
* Hosting guests from check-in to check-out, including booking tables and providing local recommendations.
* Collaborating across departments to support team efforts.
* The salary for this role is £27,500 per annum on a 40-hour week contract, plus a monthly service charge share of approximately £3,000+ per year.
Work/Life Balance
We prioritize fair rotas and flexibility to support your work/life balance, and we ask for your flexibility in return.
Additional Benefits:
* Competitive salary and benefits.
* Retail and hospitality perks via our Perkbox platform.
* 25% discount on food and beverage in our hotels, plus staff rates of £25 B&B per person across the group, with special rates for friends and family.
* Confidential Employee Assistance Programme helpline for support.
* Free meals when on duty.
* Opportunities for learning, development, and internal promotion, including to General Manager roles.
* Milestone rewards such as champagne, afternoon tea, dinner, extra days off, longer hotel stays, and personalized gifts for service anniversaries.
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