Join Smartbox as a Repairs Assistant Administrator!
Are you a passionate Repairs Assistant Administrator looking to make a real impact by giving a voice to those without speech? Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities.
Please note that, due to the nature of the role and its inherent requirements, the candidate is required to work full-time at the office.
Your Impact:
As our Repair Assistant Administrator, you will:
1. Collect all devices for repair from Goods In and prepare them for the repair technicians
2. Accurately log received device inventory into Business Central
3. Organise and label faulty devices on the Book In shelves in accordance with their date of receipt
4. Prepare completed repairs devices for secure and compliant shipping
Responsible for the shipping of Courtesy Loan devices to Users
Prepare completed loan devices for secure and compliant shipping
Responsible for the decommissioning of End-of-Life Devices and disposal in line with WEEE Regulations
5. Accurately record returned trade-in devices within the business management system
6. Ensure data on trade-in devices is securely erased in full compliance with GDPR regulations
7. Liaise with the designated recycling partner to ensure the secure disposal and environmentally compliant recycling of trade-in devices and back boxes
8. Prepare trade-in devices for secure and compliant transit to the authorised recycling provider
9. Verify the recycling report provided by the recycling company and cross-reference with the shipped serial numbers for accuracy
10. Coordinate the secure storage and proper disposal of batteries and WEEE in full compliance with applicable regulations
Other general responsibilities
11. Maintain an organised, and adequately stocked packing area to support efficient operations
12. Ensure all data management practices are fully compliant with GDPR policies to uphold data privacy and security standards
13. Provide interim coverage for the Repair Administrator during their absence, ensuring continuity of operations
14. Provide proactive updates regarding the repair status to the customers.
15. Engage with customers via email and phone to provide timely updates on repair status and ensure a high level of customer satisfaction
16. Represent the repair team by providing regular progress updates on assigned projects and ensuring the timely completion of tasks
17. Actively contribute to Repairs team meetings and planning sessions to drive operational efficiency and support the achievement of company objectives
18. Effectively prioritise and manage workload to align with personal objectives and organizational targets
Essential Qualifications/skills/experience:
19. Excellent attention to detail
20. Ability to follow detailed instructions.
21. Excellent communication skills
22. Excellent knowledge of Microsoft Windows
23. Excellent knowledge of Microsoft Office
24. Ability to work both independently and as part of a team.
25. Ability to prioritise effectively.
26. Ability to adapt to change.
About Smartbox:
At Smartbox, they’re proud to be at the forefront of assistive communication technology. Their innovative products are used globally by individuals with diverse needs. Their values – passionate, caring, empowering, achieving together, and enabling change – resonate in everything they do.
Inclusive Culture:
They believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on their technology for effective communication.
Commitment to Sustainability:
At Smartbox, they not only innovate but also prioritise sustainability. They aim to minimise their carbon footprint and promote a greener world through sustainable solutions. By joining them, you’ll contribute to shaping a more inclusive society while actively supporting their sustainability efforts.
D&I Commitments:
At Smartbox, they prioritise diversity and inclusivity in their work environment. Here’s how:
27. Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
28. Their recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with them.
29. They believe in adding to the culture, not just fitting in. Their diverse team combines unique talents to create products that reflect the diversity of their users and customers.
Rewards and benefits:
Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.
Ready to Make a Difference?
Join Smartbox and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.
Agencies
Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.