A growing and well-established premium brand based in Maidenhead is seeking a Sales Support Administrator to join their friendly and fast-paced team. This is an excellent opportunity to join a business that is focused on delivering high standards of customer service while continuing to grow its sales performance.
This position focuses on delivering exceptional customer support while maximising sales growth. You will be the crucial first point of contact, managing a high volume of daily enquiries and orders and handling the full process from initial contact through to completion. The role is a dynamic mix of proactive sales support and detailed order administration.
This is a fully office-based position in Maidenhead.
Salary & Benefits
Salary £28,000 – £30,000 depending on experience, plus performance bonus, private healthcare, contribution towards gym membership and free on-site parking.
Working hours are Monday to Thursday 9am–5pm and Friday 9am–4pm.
The role
* Acting as the first point of contact for customer enquiries via telephone, email and online channels.
* Managing and processing customer orders from initial enquiry through to completion, including arranging returns and credits when required.
* Proactively engaging with customers to suggest alternative products where appropriate.
* Identifying opportunities to upsell and increase order value through every customer interaction.
* Supporting the Sales Team with quotations and assisting in closing sales opportunities.
* Pursuing new enquiries and following up customer interest.
* Carrying out regular gap analysis on customer accounts to identify reduced spend and develop strategies to increase repeat business.
* Providing accurate product, service and policy information.
* Handling enquiries and complaints in a professional and efficient manner.
* Updating CRM and reporting customer feedback.
* Managing a high-volume workload while maintaining strong attention to detail.
About you
* Previous experience within customer service, sales administration or a similar role.
* A natural ability to build rapport and confidence with customers.
* Commercially aware, proactive and comfortable suggesting additional products and solutions.
* Highly organised with excellent attention to detail.
* Confident communicator both on the phone and in writing.
* IT literate with experience using Word, Excel and CRM systems.
* Able to manage multiple priorities and remain calm under pressure.
* A positive, professional and customer-focused approach