Overview
Key responsibilities of a Customer Service Advisor: The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
Responsibilities
* Provide property management and tenancy administration support services to branches, landlords and tenants.
* Coordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.
* Coordinate and arrange relevant statutory safety checks.
* Maintain outstanding customer service and administrative processes to support lettings operations.
Skills and Experience
* Outstanding Customer Service skills
* Solid administration skills
* Resilient, positive, numerate and detail oriented
* Organised and able to prioritise workload in a fast-paced environment
* Excellent verbal and written communication skills
* IT literate (MS Office, internet, email systems)
Salary and Benefits
* Salary: £23,875
* Support in training towards ARLA - NFOPP qualifications
* Basic salary £23,875, additional £1,000 once qualified
* Industry leading training and development
* Demonstrable career ladder
* Opportunities for progression
* Collaborative, rewarding and fun environment
* Team incentives, Aviva Digicare + workplace / Cycle to work scheme
* Colleague discount scheme / Perks at work / Gym discounts
* Life assurance / Workplace pension scheme
J-18808-Ljbffr