Re-Housing Officer Permanent Grade C - £35,412 to £44,075 per annum Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.50 hours per week About the Role Birmingham City Council are recruiting Re-Housing Officers to support residents affected by regeneration schemes across the city. We are looking for a resident focused, passionate people who can work in a pressured environment and juggle competing priorities. This includes working closely alongside communities impacted by regeneration across multiple tenures and helping them to secure the best possible transition into a new home. We are looking for someone that is calm under pressure, is resilient and retains a positive attitude in challenging situations. Someone that is passionate and cares about the community they serve. We are particularly looking for officers with an understanding of working with residents in stressful situations, diffusing tension and providing good quality information, advice and guidance. This is a hybrid role and on-site attendance is subject to service need. If you think this sounds like you then we are keen to receive an application! Key Responsibilities Develop and deliver re-housing plans for households impacted by regeneration programmes. Provide tailored advice and case management across multiple tenure types. Advocate for residents and support them through transitions into new homes. Identify suitable re-housing options, working with Registered Providers, developers, and partners. Manage compensation arrangements in line with statutory requirements Engage with communities, including consultation activities and partnership forums. Address concerns, complaints, and representation from residents and Ward Councillors. Work collaboratively with colleagues to accelerate re-housing outcomes. Provide performance reporting and support governance processes. Ensure households are supported appropriately and not at risk of homelessness during the process. About You Qualifications Educated to degree level or equivalent in a relevant discipline. Experience Experience of statutory housing duties related to re-housing or allocations. Experience of managing caseloads within defined timeframes. Experience of working with diverse communities. Ability to deliver difficult messages and manage challenging situations. Skills Strong relationship-building skills across communities and stakeholders. Ability to manage competing priorities and workloads effectively. Clear and effective communication, including explaining complex information. Ability to manage a caseload and deliver outcomes in line with expectations. Experience of performance reporting and presenting information to varied audiences. Understanding of Local Government and responding to Member enquiries. Please upload an up-to-date CV via the attachments part of your application. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact Resourcing@birmingham.gov.uk quoting ref 4255 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. A1408 Re-Housing Officer Grade C JDPS.pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here LI-HYBRID