Customer Order Management Representative - Level II
Location: Peterborough (Fully onsite initially, transitioning to hybrid)
Contract Duration: 12 months (with strong potential for extension)
Pay Rate: £14-15 per hour (PAYE)
Are you an experienced Customer Service or Order Management professional with a background in engineering or manufacturing? We are looking for two proactive individuals to join our team in Peterborough, managing the end-to-end order lifecycle for key customer accounts.
What You'll Do
- Account Management: Act as the single point of contact for assigned customer accounts, managing the entire order lifecycle from setup and entry to tracking and logistics.
- Issue Resolution: Own and resolve complex customer inquiries and escalations through detailed research and cross-functional collaboration.
- Compliance & Documentation: Ensure accurate records are maintained and that all export/shipping documentation complies with relevant legislation and policies.
- Quality Liaison: Act as the bridge between customers and manufacturing locations for any quality or non-conformance claims.
- Reporting: Prepare and distribute standard and customized internal and customer reports.
What We Are Looking For
- Experience: 2+ years of experience in a Customer Order Management (COM) or Customer Service (CS) role within a manufacturing or engineering environment.
- Technical Affinity: A solid understanding of or affinity for technical environments and processes.
- Communication: Exceptional written and verbal communication skills with the ability to manage diverse stakeholder relationships.
- Problem Solving: A sharp eye for detail and the ability to navigate complex tracking and quality management systems.
- Work Structure: This is a full-time position requiring 5 days per week onsite during the initial training period, with the expectation to evolve into a hybrid model (2 days remote per week) later on.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
