What you’ll be doing:
* Lead a team of managers to ensure every customer has a great experience in-store, from checkouts to the petrol station.
* Plan for upcoming key trading activities and events by working closely with the store leadership team.
* Take full accountability for the store in the absence of a store manager, role model and coach for high standards and efficiency.
* Manage operations at checkout areas, petrol stations (if available), and back-of-house services.
* Oversee people management, including performance management, conducting disciplinaries, and ensuring accurate scheduling and pay.
What makes a great Lead Customer Experience Manager:
* A passionate leader ambitious for customers and colleagues, fostering growth within their team.
* Experience managing managers in a fast-paced, customer-facing environment.
* Comfortable managing independently in the absence of senior management.
* Focused on delivering high performance, efficiency, and engagement.
* Confident in data analysis, KPI interpretation, and performance improvement.
* Committed to inclusivity, building an inclusive team and environment.
* Capable of managing disciplinary and performance issues up to dismissal.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. Benefits include:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on pay days.
* Annual performance-based bonus scheme.
* Free food and drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counseling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme.
* Discounts on gym memberships, holidays, and retail vouchers.
An inclusive place to work and shop:
We are committed to inclusivity, providing support for families and carers, development opportunities, and celebrating diversity. For more information, please visit here.
Reasonable adjustments: If you need accommodations during the application or interview process, please inform us.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, service passion, and opportunity awareness. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making work rewarding and shopping exceptional for customers.
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