Job Description
Secure Examination Support Administrator
Temporary position
Salary: £13.90 per hour
Are you highly organised, detail-oriented, and passionate about delivering excellent service? We are looking for a Secure Examination Support Administrator to join our team and play a key role in ensuring the smooth running of our examination support function.
Key Responsibilities:
As a Secure Examination Support Administrator, you will:
1. Accurately record data on our databases, upload documents, and maintain a clear and reliable historical record, reporting any gaps or errors.
2. Process forms in line with agreed quality standards, ensuring compliance with legal requirements and communicating findings to customers in writing.
3. Produce accurate documentation following internal guidance.
4. Respond to enquiries promptly - answering telephone calls within 5 rings, replying to general enquiries within 5 days, and providing responses to detailed correspondence within 3 weeks.
5. Support other teams by processing administrative tasks as required.
Working Arrangements:
Our office is currently undergoing a Transformation Programme, introducing new ways of working. You will be expected to actively participate and engage in this process.
We operate a hybrid working model, with a requirement to attend the office for at least 20% of your working week. You may also be required to attend the office at short notice if business needs arise.
All training will take place in the office, with the first two weeks being fully office-based. You will receive advance notice of any additional office attendance requirements.
Skills & Experience:
We are looking for someone who has:
6. Strong IT literacy and confidence using databases and digital systems
7. High accuracy and attention to detail
8. Good prioritisation and time management skills
9. Excellent written and verbal communication abilities
10. A proactive and professional approach to work
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.