Dive Into a Career That Makes a Splash – Join United Utilities.
Are you highly organised and detail-oriented? Would you enjoy managing cases from start to finish and keeping everything on track?
United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for people-focused, organised individuals to join their team as a Case Manager.
About The Role
As a Customer Case Manager, you’ll take full end-to-end ownership of customer cases, managing the journey from the initial request through to successful completion. You’ll be a key point of contact for customers and retailers, ensuring a smooth, accurate, and timely service while delivering excellent customer outcomes.
You’ll also play an important role in improving performance across by consistently delivering a high standard of customer service and acting as a strong advocate for the customer at every stage of the process.
What You’ll Be Doing
* Managing customer cases from start to finish, ensuring all queries and service requests are handled efficiently and professionally
* Acting as the customer and retailer champion, liaising with internal teams, partners, and external stakeholders to achieve swift and effective resolutions
* Proactively chasing progress, resolving issues, and managing risks to prevent delays to service completion
* Handling complex or specialist requests by engaging with field-based staff and ensuring information flows smoothly between office and field teams
* Making proactive outbound calls to customers and retailers to provide updates, take ownership of issues, and maintain strong working relationships
* Producing clear, accurate updates and responses within agreed service level agreements (SLAs)
What We’re Looking For
* Excellent communication and stakeholder management skills, with the ability to build strong relationships across teams and with customers.
* Proven experience working with market data systems (e.g., CMOS) and ensuring data accuracy and integrity.
* Strong organisational skills, capable of managing multiple priorities and meeting strict deadlines in a fast-paced environment.
* High attention to detail and problem-solving ability, ensuring issues are resolved quickly and effectively.
* Customer-first mindset, with a focus on delivering quality service and driving continuous improvement.
What You Need to Know
* Hourly Rate- £ 17.13 PAYE, paid weekly one week in arrears
* Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
* Start date: TBC
* Assignment type: 12 Temporary Contract through Reed Talent Solutions, as United Utilities trusted recruitment partner.
* Hours: 8am-4pm, 8am-5pm Rotation
What Are the Benefits of the Role
* Free on-site parking for all employees.
* Free shuttle bus service from Warrington Interchange for convenient commuting.
* Modern office facilities, including refreshments and working spaces.
What’s the Next Steps
Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date
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