Salary
Competitive with OTE: £70,700 with over achievement ability up to £82,700.
Contract
Permanent - Full Time
Minimum Experience
A minimum of 2 years’ experience in Aftersales / Service Manager roles is essential.
Responsibilities
* Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
* Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
* Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
* Monitor and manage parts stock levels, availability, and supplier relationships.
* Resolve customer queries and complaints in collaboration with other departments.
* Support team development through coaching, training planning, and recruitment.
* Oversee warranty claims, subcontracted work, service valeting, and driver activities.
* Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
* Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.
Qualifications
* Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
* Outstanding leadership and people development skills.
* Excellent organisational and operational management abilities.
* A customer-focused mindset with a passion for delivering exceptional service.
* Commercial awareness and the ability to drive department performance.
* Confident communication and problem‑solving skills.
Benefits
* 25 days annual leave + Bank Holidays and your Birthday Off
* Long Service Awards / Colleague Recognition
* Enhanced Maternity / Paternity at qualifying service length
* Car Benefit Scheme after successful completion of a probation period
* Comprehensive training provided
* Company pension scheme
* Death in Service
* Access to high street discounts through Perk Box
* In‑house, manufacturer & professional qualifications
* Staff referral scheme
* Access to medical cover through Simply Health
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