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Base pay range
$60.00/hr - $80.00/hr
Job Title
Senior Endpoint Engineer (Tier 3 Desktop Specialist)
Location
Primarily Remote (with occasional on-site visits)
Overview
We are seeking a highly experienced and proactive Senior Endpoint Engineer to elevate our end‑user computing environment. This role focuses on creating a consistent, reliable, and secure experience across all endpoints, owning integration of desktops, laptops, mobile devices, and related systems.
Key Responsibilities
* Serve as the Tier III escalation point for complex desktop issues across Windows, macOS, and iOS environments.
* Analyze root causes of recurring problems and implement fleet‑wide solutions to prevent future incidents.
* Design and enforce standards for endpoint configuration, security, and performance.
* Collaborate with network, security, and engineering teams to resolve systemic issues.
* Evaluate and recommend hardware and software solutions, including guiding device procurement decisions.
* Act as a trusted advisor to leadership, articulating technical challenges and presenting actionable solutions.
* Occasionally visit offices to assess real‑world user experiences and build stakeholder relationships.
* Stay current with emerging technologies and leverage tools, including AI, to optimize troubleshooting and system design.
Required Qualifications
* 7+ years of experience in end‑user computing, desktop engineering, or endpoint management.
* Deep expertise in Windows environments (Lenovo laptops), with working knowledge of macOS and iOS.
* Strong understanding of networking fundamentals (IP addressing, VPNs, network stack troubleshooting).
* Familiarity with information security principles and systems engineering concepts.
* Proven ability to diagnose complex technical issues and implement scalable solutions.
* Excellent communication skills with confidence to challenge assumptions and advocate for improvements.
Preferred Qualifications
* Experience introducing macOS into enterprise environments.
* Knowledge of Cisco VPN and alternative remote access solutions.
* Exposure to program management and procurement processes.
* Ability to leverage AI tools for research and troubleshooting.
Work Style & Growth
* Self‑driven and proactive—able to identify problems and take initiative without waiting for direction.
* Comfortable working remotely but willing to visit offices as needed.
* Opportunity for career growth into leadership and option for conversion to full‑time employee after a 6‑month contract period.
Benefits Overview
Apex Systems offers a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, an ESPP, 401(k) with company match, HSA, EAP, corporate discount savings program, and extensive professional development resources.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
Apex Systems is an equal‑opportunity employer.
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