2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments
are currently recruiting on behalf of a
leading employer
for an experienced
2nd Line IT Support Engineer
to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role:
Provide 2nd line support, handling escalations from 1st line teams
Diagnose and resolve a wide range of technical issues across user devices and systems
Support and administer Microsoft 365 services
Manage and maintain Windows 11 environments
Utilise Intune for device management and configuration
Administer Active Directory (user accounts, permissions, group policies)
Support Azure-based infrastructure (essential)
Work closely with wider IT teams to ensure efficient service delivery
Maintain accurate documentation and contribute to process improvements
Key Requirements:
Proven experience in a 2nd line support role
Strong technical knowledge of Microsoft 365 and Windows 11
Experience with Intune and device management
Solid Active Directory administration skills
Essential:
Hands-on experience with Microsoft Azure
Strong troubleshooting and analytical skills
Excellent communication and customer-facing abilities
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website