Overview
Congleton Veterinary Centre is seeking a full-time Receptionist to cover maternity leave for 12 months. The role involves a high level of face-to-face contact with clients; must provide excellent standards of care and maintain a personal touch.
Responsibilities
* Welcoming clients and their pets on arrival at the practice
* Dealing with queries face to face, by telephone and by email
* Maintaining accurate records
* Ensuring good communication between reception and the clinical teams
* Taking payments, cashing up and submitting takings at the end of each day
* Adhering to GDPR regulations and respecting client confidentiality
* Maintaining a clean and tidy reception and waiting room at all times
* Following health and safety procedures and protocols
Working pattern
This is a full-time role working 4 days per week from 08:15am–7:00pm with one hour lunch. Saturdays on a shared rota basis from 08:15am–4:00pm with half hour lunch (same for Bank Holidays). The Saturday hours are averaged into the working week (1 in 4).
About the candidate
The successful candidate should display excellent communications, be able to adapt to change within a fast-paced environment and show empathy to clients during emotional situations. Previous experience is preferred and the ability to use IT systems is essential.
Benefits
* 6.6 weeks annual leave FTE
* Additional annual leave for your birthday
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
* Salary: 12.21 per hour
Location: Congleton, England, United Kingdom
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