Vetting Administrator
Epsom
Contract – 3 Months
£18.35 per hour Umbrella
ARM has an exciting opportunity for a Vetting Administrator to join a fast paced team at a Global Defence Company. The Vetting Administrator will support the security vetting team case workers with administration of incoming clearance requests, compliance related activity and general case management.
The Role:
* Responsible for review and management of new e-mails, queries and follow ups received into the case management system.
* Maintain accurate and timely records in all relevant HR systems to enable clear visibility of activities and enable effective information management
* Undertake the pre-screening, triage activities ahead of any application for higher level clearances
* Follow up on delayed applications, responses, and references for all clearance cases.
* Communicate effectively with stakeholders to update on progress with specific work and maintain accurate records
* Escalate issues to the Vetting Advisor as required, ensuring agreed service levels are maintained
Requirements:
* Strong customer service skills including effective use of the case management system
* An ability to work under pressure to strict deadlines with limited supervision
* A professional manner and the ability to develop strong working relationships
* Confidentiality and the ability to handle sensitive situations diplomatically
* Strong computer skills across the full range of Microsoft Office applications, in particular Excel, Word, and the use of mail merge