About the Company
Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two code‑breaking operations. The Bletchley Park Trust’s mission is to attract, engage and educate people from around the world, inspiring them with Bletchley Park’s crucial role in World War Two.
About the Role
We are looking for a Visits Coordinator to join our busy Bookings Team. Reporting to the Bookings Manager, you will be the first point of contact for visitors, processing telephone and email enquiries relating to general admission, online ticket sales, events, learning visits, group visits, gift tickets, afternoon teas and special visits. This full‑time role (37.5 hours per week) runs Monday to Friday with occasional early evenings, weekends and bank holidays as required.
Ideal Candidate
* Committed to delivering a high level of customer service.
* Effective team player, keen to listen, learn and support others.
* Strong organisational skills, able to manage a varying workload.
* Excellent communication, interpersonal and numerical skills – face‑to‑face, telephone and written.
* Outstanding attention to detail, able to work within a busy environment.
* Self‑motivated and able to work with minimal supervision.
* Knowledge of and interest in the Bletchley Park story and a willingness to promote the Trust’s mission.
Essential Experience & Knowledge
* Previous office administration experience, answering incoming telephone calls.
* IT proficiency with a good working knowledge of Microsoft Word and Excel.
Desirable Skills
* Experience within a visitor or customer service role.
* Experience in invoice management.
* Experience with booking systems and databases.
Benefits
* Company pension scheme.
* BUPA wellbeing cash plan.
* 33 days holiday per annum, inclusive of statutory holidays.
* Friendly work environment.
Closing date for applications: 14 November 2025. This is a site‑based role located in Bletchley, Milton Keynes.
Previous applicants need not apply. No agencies please.
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