Service Centre Manager
Location: Slough (with travel across the South East region)
Contract: Permanent
Hours: 39 hours per week
The Role – Service Centre Manager
We are recruiting an experienced Service Centre Manager to lead a regional service operation based in Slough, with regular travel across the South East region.
As Service Centre Manager, you will report to the Regional Branch Manager and take full responsibility for the performance of the Service Centre. This includes leadership of mobile service technicians, service controllers, and depot operations, ensuring high levels of customer satisfaction, operational efficiency and commercial performance.
This Service Centre Manager role is hands‑on and highly visible, suited to a confident leader who thrives in a service‑led, fast‑moving environment and is comfortable travelling regionally to support customers and operational teams.
Key Responsibilities – Service Centre Manager
As Service Centre Manager, your responsibilities will include:
Delivering outstanding customer service across Slough and the wider South East region
Leading, motivating and developing service technicians and depot staff
Ensuring service work meets the highest mechanical, quality and safety standards
Managing depot operations efficiently, including administration, security and housekeeping
Maintaining strict health & safety standards at the depot and customer sites
Controlling budgets, overheads, WIP and contract profitability
Driving operational KPIs including First Time Fix, response times and utilisation
Ensuring accurate job costing, reporting and invoicing processes
Providing technical and operational support for complex or critical service issues
Managing parts availability for the depot and engineers’ vans
Conducting appraisals, performance reviews and identifying training needs
Supporting recruitment and onboarding of new service personnel
Building strong working relationships with customers and internal stakeholdersWhat We’re Looking For – Service Centre Manager
Essential
Proven experience in a Service Centre Manager, Service Manager or Operations Manager role
Strong people leadership and team development capability
Excellent communication skills at all levels
Commercial awareness with a customer‑centric approach
Experience delivering operational and financial results
Structured, methodical and solutions‑focused
Confident using IT systems and service reporting tools
Self‑starter with drive, resilience and accountability
Full UK driving licence and willingness to travel across the South East regionDesirable
Background in a service, workshop, fleet, plant, automotive, engineering or technical environment
Experience managing service contracts or SLAs
Formal leadership or management training
Exposure to HGV, Plant, infrastructure or heavy equipment sectorsSalary & Benefits
£48,000 per annum starting salary
Profit‑related bonus scheme (up to 5% of basic salary)
Company vehicle
25 days holiday plus bank holidays
Personal pension scheme:
3.5% employee 5.5% employer
5% employee 7.5% employer
Enrolled after three months
Life assurance: 5x basic salary (from day one)Why Join as a Service Centre Manager?
This Service Centre Manager position offers an opportunity to take real ownership of a South East regional service operation, influence performance, and lead a skilled technical team within a stable organisation that values safety, customer service and employee wellbeing.
This role may also be suited to candidates currently working as a Service Operations Manager, Regional Service Manager, Service Delivery Manager, Aftermarket Operations Manager, Aftersales Operations Manager, Technical Service Manager, Engineering Services Manager, Field Service Manager, Depot Manager (Service or Engineering), Workshop & Field Service Manager, Maintenance Operations Manager, Customer Service Operations Manager, Fleet Service Manager or Area Service Manager.
INDKA