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Job Title IT Technician
Hours 40
Salary £26,000 - £28,000
Location Cranbrook, Tonbridge, Kent
About Us
Cranbrook School is not just any school; it's a vibrant community located in the stunning Wealden countryside. As one of the few state boarding schools in the UK with a rich heritage dating back to 1518, we're on the lookout for a passionate and savvy IT Technician to join our support crew.
Benefits
22 days of annual leave (to be used during school holidays)
contract for sick pay that grows with your service
chance to join the Kent County Council Local Government Pension Scheme
More details will be shared in your contract
Main Duties
In this pivotal role, you ll dive into support tickets, tackling everything from hardware hiccups to software snags and network nuisances.
Duties include:
diagnosing and fixing everyday tech challenges, such as Windows OS troubles, Microsoft 365 queries, basic network issues, and VPN connectivity.
documenting incidents, solutions and escalating complex issues
Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
Assist with setting up new users, hardware, and software installations.
Ensure all service levels and response times are met, prioritising customer satisfaction.
Assembly, disassembly, repair and cleaning of equipment
Essential Skills / Attributes
Solid grasp of network maintenance and server management
Knowledge of Microsoft Office (Office 365), Windows Servers and Active Directory
Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)
Experience in installing, troubleshooting, and maintaining a wide array of IT gear, including network infrastructure, computers, and mobile devices
Good communication skills and ability to engage with both staff and students
GSCE Maths and English Grade C and above or equivalent
Full UK driving licence and use of own vehicle.
Desirable Skills / Attributes
at least a year of ICT Support experience in either a business or educational setting
minimum of one year in customer service
Knowledge relating to child protection, health, safety, security, equal opportunities and confidentiality
understanding the complexities of school IT networks
Cranbrook School is committed to safeguarding and promoting the welfare of children and young people. All staff appointed will be required to pass an enhanced DBS check before commencing employment.