As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
* Determined, enthusiastic, and able to work in a fast-paced environment
* Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
* Fully flexible, including evenings and weekends
* Approachable, helpful, organised, with strong attention to detail and a strong team player
Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres across the UK.
Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work in 2017 and holds Investors in People accreditation at GOLD standard. We believe that happy employees thrive within a happy team, delivering excellent customer experiences that lead to increased profit and success. We have a strong growth strategy to purchase new bowling alleys over the next 3 years. Our sites feature licensed food bars, American pool, state-of-the-art arcade areas, Sector 7 laser combat arena, and Pingo's soft play areas.
* Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
* Free Bowling for family and friends
* Free Food (when working 6+ hours)
* Enhanced Maternity, Paternity, and Adoption leave
* Medicash
* Employee Assistance Programme
* Free counselling
* Life assurance (2x annual salary)
* Long Service Awards
* Recommend a Friend Scheme
* On the Spot Rewards
We also offer career development opportunities. Many of our managers started as Team Members, and we value great people who want to grow with us.
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