Shop Supervisor
5 Dunlop Crescent, Renfrew, PA4 8PQ
15 hours per week (including weekends on rota) – fixed term contract.
£12.79 per hour plus reward and benefits scheme.
We are looking for a Shop Supervisor with retail experience and strong customer service skills to support the Renfrew shop and help drive sales while providing support to the community.
Responsibilities
- Use retail experience to help drive business, push sales, and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Work with the local community to generate donated stock.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Manage stock process through the EPOS operation.
Minimum Essential Criteria
- Customer service experience.
- Previous supervisory experience.
- Cash handling and till work.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational skills.
- Experience working alone.
Desirable Criteria
- High street retail, leisure or hospitality background.
- KPI and target experience.
- Charity retail experience.
- Health & Safety knowledge.
- Team player.
- Key holder / opening and closing duties.
- Merchandising and stock rotation.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata for part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric Vehicle scheme.
- Healthcare Cash plan.
- Death in Service benefit.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme.
Equality, Diversity and Inclusion
We welcome applications from a diverse range of candidates and provide inclusive recruitment practices. If you require support during the application process, please contact recruitment@sueryder.org.
