Unit 4 Payroll Subject Matter Expert (SME)
Rate: £500 (a day)
Duration: 6 Months (Initially)
Location: Uxbridge (Hybrid)
Ir35: Inside (Umbrella Company)
Job Purpose
The Unit 4 Payroll SME is responsible for the end-to-end delivery of ERP Payroll services within the Unit 4 system, ensuring alignment with organisational standards and service expectations. This role combines technical system expertise with a strong understanding of payroll processes to drive continuous improvement, compliance, and stakeholder satisfaction.
Key Responsibilities
Service Ownership
Lead the end-to-end delivery and ongoing management of the Unit 4 Payroll ERP service.
Ensure that services meet business requirements, remain compliant, and align with organisational policies and objectives.
System and Process Development
Analyse payroll-related business processes and determine ERP system requirements.
Execute and oversee maintenance, upgrades, and improvement projects for the Payroll module.
Stay current with Unit 4 updates and industry best practices to ensure optimal system usage.
Collaboration and Stakeholder Management
Routinely collaborate with HR, Finance, IT, and other cross-functional teams to drive payroll service improvements.
Serve as the primary point of contact for payroll-related service issues and requests.
Lead knowledge sharing, ensuring stakeholders are informed, engaged, and supported.
Supplier and Vendor Management
Manage external supplier relationships for payroll-related services.
Identify opportunities for cost savings and performance enhancements, advising the Associate Director as needed.
Monitor and resolve supplier service issues, ensuring agreed SLAs are met.
Performance Monitoring and Reporting
Develop and monitor service delivery metrics and KPIs.
Analyse service performance data and propose actionable improvements.
Maintain accurate and up-to-date documentation of payroll processes and systems.
Professional Development and Support
Collaborate with colleagues across Enabling Services to support the development of ERP capabilities.
Promote a culture of continuous improvement and professional growth.Person Specification
Essential Skills and Experience:
Demonstrable experience working with Unit 4 ERP (preferably including Payroll module).
In-depth knowledge of payroll processes, compliance, and reporting requirements.
Proven track record in managing complex ERP service delivery and improvement projects.
Strong analytical skills with the ability to interpret data and drive service improvements.
Excellent communication and stakeholder management skills.
Experience managing third-party suppliers and contracts.Desirable Skills and Experience:
Experience in a similar role within higher education, public sector, or complex organisational environments.
Familiarity with other Unit 4 modules (e.g., HR, Finance).
Knowledge of UK payroll legislation and statutory requirements.Values and Behaviours
A commitment to delivering high-quality services.
Proactive and solution-oriented mindset.
Ability to work collaboratively and transparently with a wide range of stakeholders.
Dedication to personal and professional development