IT Technician
Llanelli - On site
£30,000 - £32,000 + Progression + Training + Holiday + Pension
Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?
This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.
You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.
The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support.
The Role:
1. Provide 1st and 2nd line IT support across software and hardware systems
2. Log, track, and resolve Service Desk tickets within agreed SLAs
3. Troubleshoot technical issues via phone, email, and face-to-face support
4. Assist with system improvements, updates, and new technology rollouts
5. Monitor recurring issues and contribute to documentation and solutions
The Person:
6. Experience in a technical support or helpdesk environment
7. Strong troubleshooting and analytical skills
8. Good knowledge of Microsoft systems, networking, and IT infrastructure
9. Familiarity with technologies such as VMware and databases is beneficial