Information Support Administrator (ISA)
An opportunity to join an experienced, versatile team, delivering first class computer-based administration services to our world class Armed Forces personnel.
Position Overview
This is an on-site position and will be based at the Britannia Royal Naval College, Dartmouth, providing computer-based administrative support to the site from the Information Hub (iHub). You will be working on the Ministry of Defence Network (MODNET) utilising up-to-date Microsoft Office 365 productivity and collaboration tools alongside more bespoke IT packages.
The Information Support Administrator (ISA) is responsible to the iHub Manager for the handling of information to enable it to be stored, archived, located and retrieved efficiently, whilst ensuring its integrity.
Main Responsibilities
- Act as a focal point for MODNET administration services, promoting best practice, and delivering the contracted requirement to the appropriate quality standard.
-Facilitate the efficient and effective processing of corporate information and knowledge in accordance with MOD Information Management (IM) policy.
-Supporting records management activities including the transfer of records to the appropriate authority or their destruction/deletion as required by MOD policy.
-Manage MODNET user accounts, software and asset requests.
-Advise on the administration of Team Site Collections.
-Management of Group Mailboxes (setting up, closing down, and managing any changes).
-Controlling unit wide announcements in regards to MODNET and IM policy, distributing the information in the most effective manner.
-Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations (GDPR).
-Undertake any additional tasks as determined by the Line Manager, including support/cover for other Administrators when required.
What we are looking for
The successful candidate will be well-organised, precise, confident with credible communication skills readily able and willing to contribute at all levels. In addition, the individual will need to be versatile, intuitive, and professional with good judgement and absolute integrity and discretion. Pro-active and persuasive when required and responsive to changing needs of the business and demands of the customer, while remaining calm under pressure and self-motivated, the incumbent will be reliable and well presented, giving a positive image of MITIE company values. In addition, the following is needed.
-Proven track record of delivering quality administration and service with customer facing experience.
-Persuasive and credible verbal and written communicator with the ability to develop close working relationships.
-Sound administrative experience with good organisational and motivational skills and a high degree of integrity.
-IT literate with a good working knowledge of MS Office applications
-Full understanding of the General Data Protection Regulations (GDPR) and the Date Protection Act (DPA).
-Good standard of education.
Additional Information
MOD security clearance and DBS Standard required. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals.
Proof of right to work in UK essential.
The Contract operates a 37.5 hour working week between the hours of 0800 and 1630 Mon to Fri only.
Required to wear approved company work wear.
About the company
Mitie is a business of 77,500 colleagues making us the UK's leading facilities management company. Mitie's vision is to work together to deliver the exceptional, every day. It is a commitment we make to our customers day in, day out. We are built on integrity and trust. We always go the extra mile to get the job done.
We champion diversity and inclusion and have six employee networks offering supportive spaces for military veterans, parents and carers, LGBTQ+, women, disabled colleagues, and for all races and ethnicities. Mitie has a comprehensive and practical approach to achieving net zero carbon. A wide variety of benefits are available to employees, including additional leave purchase, Give as You Earn, Salary Finance, Save as You Earn, Share Incentive Plan, Cycle to Work, purchase of private medical cover, life cover, technical equipment, childcare vouchers, and more. A reward and recognition scheme is in place and a wide variety of high street discounts are available to claim. There are career pathway opportunities, such as workplace apprenticeships and leadership development programmes, and an offer is made to ‘give back' to the community during paid time. Please ask more about these benefits at interview.
Additional information for internal applicants
Please ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.