Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
We are currently recruiting for a Front Office Casual Associate to join our Front Office Team.
What's in it for you: in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work
* Uniform Provided: A professional uniform is supplied for all associates
* Pension Scheme: Participation in The People's Pension
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress and health issues
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network
* Training and Development: Access to training programs to enhance your skills and advance your career
Responsibilities: Here's what your journey with us entails:
* Process guest check-ins, assigning rooms and activating room keys
* Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
* Answer, respond to and process all guest calls, messages, questions or concerns
* Give guests information and directions regarding property and local areas of interest
* Process check-outs and resolving any disputed charges
* Process payments and room charges
* Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Safety And Company Policies
* Follow all company and safety and security policies and procedures
* Report maintenance needs, accidents, injuries and unsafe work conditions to the manager
* Complete safety training and certifications
* Ensure uniform and personal appearance are clean and professional
* Maintain confidentiality of proprietary information
* Communicate with others using clear and professional language
* Develop and maintain positive working relationships with others
* Support the team to reach common goals
* Listen and respond appropriately to the concerns of other employees
* Ensure adherence to quality expectations and standards
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott! #J-18808-Ljbffr