The Company
My client is a well-established and rapidly growing organisation specialising in commercial property and grounds maintenance. With a strong reputation for delivering exceptional service standards, they foster a supportive, collaborative environment where staff development and client relationships are at the heart of their success.
Key Responsibilities:
* Act as a primary contact for customers, building strong relationships at all levels
* Log and manage incoming calls and emails
* Prepare and issue both operational and financial reports
* Liaise with customers to maintain high levels of service and compliance
* Collaborate closely with operational managers, service partners, and suppliers
* Produce quotations and reports for management approval
About You
We are looking for someone who is motivated, organised, and experienced in customer service. You will thrive in a fast-paced environment and confidently handle multiple priorities.
* Minimum 1 year in a customer service role
* Understanding of the facilities industry (advantageous)
* Strong communication and rapport-building skills
* Excellent organisational and time-management abilities
* Ability to work under pressure and follow structured processes
Benefits include:
* Free parking
* Company pension
* Bonus scheme (after probation)
* 23 days holiday + 8 bank holidays
* 4 wellness days per year (after probation)
* Group Life Assurance
* Health & Wellbeing Programme
* Real Living Wage employer