Salary: £30,000 - 34,800 per year Requirements: Strong hands-on experience with Windows 10/11 and desktop/server environments Working knowledge of Entra ID / Active Directory (on-premise and Azure) Experience with Microsoft 365, including Teams and SharePoint Advanced device management using SCCM and Intune (deployment, patching, upgrades, configuration) Experience managing Windows and iOS devices in an enterprise environment Solid understanding of infrastructure security, risk-based patching, and vulnerability mitigation Familiarity with IT compliance, business continuity planning (BCP), disaster recovery (DR), and industry best practice Strong customer-focused mindset with excellent communication skills Ability to explain technical issues to users of varying IT ability Highly organised with the ability to manage multiple incidents effectively A collaborative team player comfortable working with stakeholders and suppliers Confident operating in contract roles and delivering value quickly Responsibilities: Providing 1st and 2nd line support across desktops, laptops, tablets, and smartphones, ensuring SLAs are consistently met Supporting a Windows 11 enterprise rollout, including Windows 10 migrations, device imaging, user data transfers, and post-deployment support Troubleshooting hardware, software, and application issues across a diverse end-user base Managing incidents and changes via a service desk tool, prioritising by business impact and escalating where appropriate Creating and maintaining knowledge base articles and support documentation to improve first-time fix rates Working closely with internal IT teams and third-party suppliers to resolve issues and drive continuous improvement Technologies: Active Directory Azure Hardware Support Microsoft 365 Security SharePoint Windows iOS Office 365 Cloud More: We are a busy enterprise IT environment looking for an experienced Desktop Support Engineer to join our team on a 2-3 month day-rate contract. This role is best suited for individuals who enjoy being hands-on and take pride in delivering excellent user support within a structured and secure organization. Our environment supports a range of devices and technologies, and youll play a key role in ensuring a seamless deployment and management of Windows 11. We offer a hybrid working approach depending on requirements and aim to provide a positive and collaborative workplace. last updated 17 week of 2026