Patient Administration Lead
Syon Clinic
37.5 Hours & Permanent
Salary: Up to £36,000.00 per year (depending on level of experience, training and qualification)
Overview
Syon Clinic in Middlesex is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Patient Administration Lead to join their team of staff in the Operations department.
This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Responsibilities
* Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
* Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
* Act as the key point of contact for operational queries and escalate issues where required.
* Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
* Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
* Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.
* Provide day-to-day supervision, coaching, and support to administrative staff.
Requirements
* Experience in a healthcare administration or patient services role.
* Strong leadership, team coordination, or supervisory experience.
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Proficient in Microsoft Office and patient management systems.
* Experience working in a hospital or private healthcare environment.
* Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
* Understanding of GDPR, information governance, and confidentiality principles.
* NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
* 25 days holiday per year + bank holidays, increasing to 30 days with service
* Private Pension Scheme
* Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
* Friends & Family Hospital Discounts
* Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
* Non-contributory life insurance
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
* Access to resources, tools and services to support your wellbeing
* Employee recognition programmes
* Industry leading training and development opportunities
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally.
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