Role: CRM Specialist
Contract: 12 Month FTC/Secondment
Location: Nottingham, Beeston – 5 days on site
Join Boots as a CRM Specialist within the dynamic Marketing team in Nottingham. You will develop personalised marketing plans and manage impactful communications that resonate with customers, collaborating with internal and external stakeholders to deliver effective customer communications and real commercial results.
Key Responsibilities
* Create, own, and deliver the CRM plan and incentives.
* Collaborate with the wider marketing team to respond to briefs based on business objectives.
* Review and analyse commercial and customer impact to identify opportunities.
* Assign KPIs and optimise customer journeys based on results.
* Work with the Customer Marketing team to enhance the total customer experience.
Qualifications – Must-Haves
* Background in marketing, ideally with CRM, digital, or printed communications experience.
* A creative mindset with a customer‑first and analytical approach.
* Excellent relationship‑building, organisational, and communication skills.
* Flexibility and a willingness to contribute to various projects.
Additional Preferred Experience
* Experience in data analysis and customer segmentation.
* Familiarity with marketing automation tools.
Benefits
* Boots Retirement Savings Plan (up to 6% company contribution)
* Discretionary annual bonus
* Generous employee discounts for you and a family member
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including options to buy additional holiday, discounted gym membership, life assurance, activity passes, and more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity Statement
Boots is a proud equal opportunity employer; we are committed to creating an inclusive workplace where everyone feels welcome and supported. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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