Job Description
1st Line Support Engineer
Rainham, Kent | Full-Time | On-Site with Flexible Working (Post-Probation)
Iglu Tech Group is a leading UK provider of IT Managed Services, Digital Transformation, cloud applications, and business process automation. We deliver human-centric, tailored solutions to top organisations across the UK and London.
We’re expanding our team and looking for a proactive, detail-oriented 1st Line Support Engineer to join us in delivering exceptional customer service and technical support.
What You’ll Do
* Deliver fast, effective 1st Line technical support via our busy Service Desk
* Collaborate with 2nd Line Engineers on complex issues
* Perform software builds, hardware fixes, and upgrades
* Provide on-site support when needed
* Maintain clear, professional communication with clients
* Ensure all tickets are updated in real time and resolved within SLA
What You Bring
* 2+ years in a 1st Line support role (MSP experience a plus)
* Strong customer service and communication skills
* Proficiency in:
* Microsoft Windows Servers, Exchange, Office 365
* Active Directory, Windows 7–10, Microsoft Office
* Hardware builds, Apple products, basic networking (IP, DHCP, DNS)
Bonus Points For:
* Microsoft/CompTIA/CCNA certifications
* Experience with Datto RMM, Autotask PSA, InTune, Autopilot, SharePoint
What We Offer
* Competitive Salary
* Flexible Working Days (post-probation)
* 22 Days Holiday (25 after 2 years)
* Workplace Pension
* Training & Professional Development
* Qualification Incentives
* Annual Health Week
* At least 2 Social Events per Year
Requirements
* Based in our Kent office, located in Rainham - you must be able to commute to the office
* Valid, clean UK driving license
We’re innovative, people-focused, and driven by original thinking. If you’re ready to make an impact, we’d love to hear from you.
Apply now and tell us why you’re the perfect fit