Head of Technical Thetford Up to £90k Basic. Purpose: To provide sites with a first-class technical service, which involves: Verification and assurance of Site Technical / Quality Assurance function in line with the sites Food Safety and Quality Management Systems, legislative requirements, customer expectations and codes of practice. Supervisory management of the hygiene function in line with the sites Hygiene Management System. Providing technical advice to SMT, site departments and customers To liaise directly with customers to ensure effective management of customer accounts, technical function at site level and product safety and quality as per agreed customer standards. To ensure technical strategy is delivered in line with the company aim and core values. Personal accountability for department colleagues taking full accountability for managing all aspects of conduct, absence and performance. Achieve specific Shift / Area KPI's as detailed within accountabilities below Accountabilities: Provide technical leadership for site based technical, quality, hygiene & animal welfare teams and to ensure effective quality management systems are in place to guarantee both food safety and legal compliance. Liaise closely with department managers, divisional and group technical to share best practice and ensure that at all times the companies standards are maintained. Accurate reporting of KPIs to technical team and site management team- to escalate any issues directly with the Site Director and UKP Technical Director Review quality and food safety trend analysis (customer complaints, micro results, and quality control information), allowing generation of robust improvement plans. Liaise directly with the FSA team and external customers on site to ensure any corrective actions following technical visits and audits are implemented and maintained. Review internal/external audits are conducted as per agreed schedule and any resulting non-conformances are dealt with in a timely and appropriate manner. Knowledge / Skills and Experience: Great communicator Solid level of numeracy - able to calculate and report on performance and shift KPI's. Excellent track record of managing teams; building capability, addressing any issues effectively and in compliance with legislative and company policies and procedures. Ability to clearly communicate and build a strong and effective team. Self-motivated and highly resilient. IOSH Managing Safety (preferred) Food Science related degree (preferred) HACCP level 4 or higher (MSc degree) Lead Auditor certification Robust knowledge of microbiology and meat science related disciplines. Benefits Up to 15% bonus Refer a friend scheme Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year Boparan Restaurant Group Discount - 50% discount for friends and family. (Giraffe World Kitchen, Harry Ramsden, Ed's Easy Diner and Burger & Cocktails Cycle2Work Scheme for more information please call Davd Bates @ ARM on 07551151771 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.