ABOUT THE ROLE
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
* Oversee the entire day-to-day operation of the shop in a fast-paced environment.
* Use your commercial skills to maximise sales and profit while minimising wastage.
* Ensure high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
* Improve and maintain customer satisfaction.
* Manage your team, including leading, inspiring, organising holidays, and managing absences.
* Create a supportive culture of care, belonging, pace, and productivity.
* Lead partners in delivering and embedding change effectively within your shop.
Essential Skills/Experience
* Experience of leading a team in a fast-paced, customer-focused environment.
* People management skills.
* Passion for and understanding of retail.
* Resilience to support and plan your team’s response to change.
* Ability to influence stakeholders.
* Advanced communication skills.
Desirable Skills/Experience
* Experience supporting disciplinary and grievance processes.
* Regulatory compliance management.
* Personal Licence Holder.
* Food Hygiene Level 3.
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Additional Details
* Closing Date: August 18, 2025
* Pay: £30,500.00 - £42,500.00 Annual
* Contract Type: Permanent
* Hours of Work: 37.5 hours - includes alternate weekends, various full-time hours required (a mix of early, mid, and late shifts)
* Job Level: Partnership Level 8
* Location: Knutsford (Waitrose & Partners), 28-30 Princess Street, Knutsford, Cheshire, WA16 6BU
ABOUT THE PARTNERSHIP
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, offering price, quality, and service that are never knowingly undersold.
As Partners, we share ownership and success, working together through good and challenging times, treating everyone with kindness and respect.
We embrace our differences and create an environment where everyone can thrive, grow individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important Points to Note
* Some roles may require pre-employment vetting, including DBS checks. You will be informed and provided with details during recruitment.
* Vacancies can close early if we receive a high number of applications; apply promptly.
* We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss this during your interview.
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