Clinical Assistant Administrator
Overview
Hours: Monday – Sunday, 3×12 hr shifts on rota. Location – North Tyneside. As part of our clinical team at InHealth, you will ensure patients receive the best standard of care from arrival through to departure, feeling informed and engaged throughout their diagnostic pathway.
Job Responsibilities
* Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
* Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
* Completing the patient’s pre‑scan data protection/consent form and health and safety questionnaire (where applicable)
* Assessing and monitoring the patient’s condition after the procedure, ensuring that any changes are reported to the relevant staff immediately
* Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
* Accurately entering all relevant patient data into the patient management system
* Managing administrative tasks within the unit, including:
o Dealing with telephone, direct and face‑to‑face enquiries
o Booking clinically validated appointments on the internal system
o Ensuring all payments are invoiced promptly and accurately
Qualifications & Experience
* Empathetic and caring approach
* Passion for delivering the highest level of customer service
* Good understanding of health and safety and infection control
* Ability to work independently and as part of a multi‑skilled team
* Flexibility in working patterns to fulfil site requirements
* Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
* Strong administration skills with an ability to pick up new systems quickly
* Passion to attend courses to enhance knowledge and skills for the role required
* Experience in a similar healthcare role, delivering hands‑on patient care, or a passion to learn and work in a busy healthcare environment following working in a customer‑focused environment
* Proficient administration skills, such as experience using Microsoft Packages
* Experience working in a fast‑paced environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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