Overview
Receptionist
"Hospitality expert, paddle tennis enthusiast"
You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.
* Full Time, Part Time & Weekend Roles
* Permanent & Fixed Term Contracts
* Earnings to £13.50/hour, including TRONC (Tips), depending on age
* Onsite Role
* Based at Mad Swans in the Mendips (Bristol)
Mad Swans is looking for a full-time, part-time and weekend Receptionist to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.
Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
What we do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
This summer, we’re opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
What there is to it
You’ll be joining a lively and passionate reception team with positive and warm attitude from day one.
The key duties and responsibilities of this role will include:
* Greeting guests and creating a positive first impression
* Checking in guests in a friendly and efficient manner
* Proactively inform and advise guests about all facilities at Mad Swans
* Assisting with guest enquiries, questions and queries
* Handle guest feedback and issues in a timely and efficient manner
* Escalate any guest feedback and complaints to a Department Manager where appropriate
* Assist guests with bookings activities and table reservations
* Enhance the guest experience by offering additional activities and upselling where appropriate
* Assist guests with any adhoc requests or needs which they may have
* Check out guests when they leave
* Handle telephone calls and re-direct where appropriate
* Check emails regularly throughout the day and respond in a timely manner
* Follow the Standard Operating Procedures for Reception when checking guests in and out
* Work closely with the Reservations Manager and provide cover when required
* Promote and upsell our Topflight Loyalty Scheme to all guests
* Building rapport with regular guests, fostering a welcoming and loyal customer base
There are a number of full-time, part-time and weekend positions. Full time positions will work any five days out of seven. Earnings to £13.50/hour, including TRONC (Tips), depending on age.
Location – this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours – shift times will vary throughout the week; however, the operational times will be from 7.00 am to 10.00 pm.
Working Days – your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who we’re looking for
We are looking for a Receptionists who are:
* Experienced or has previous experience as a Receptionist
* Proficient in Microsoft Office
* Passionate about delivering excellent guest experience
* An excellent communicator
* Someone who has an eye for detail
* Organised and able to multi-task
* Confident, outgoing and well-presented
* Happy to be hands-on and assist with the day-to-day duties as part of a small team
* Self-driven and highly motivated
* Happy and able to work both independently and as part of a team
* Proactive, positive and resilient by nature
* Solutions driven
* Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you
* Tips & Service Charge
* Free Parking
* Free Employee Meal whilst on shift
* Wage Stream – access your pay for hours worked before pay day
* Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
* Reward & Recognition Initiatives
* Team Social & Well-being Activities & Events
* Employee Referral Scheme Bonus
* Mad Swans Water Bottle
* Mad Swans Hoodie
* Plant your own tree at Mad Swans
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Recruitment Agencies
We are not working with any recruitment agencies currently. As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.
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