Sector: ICT | IT Support | Service Desk ?? About the Role We're currently recruiting for multiple Graduate IT Service Desk Analysts / IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments. ??? What You'll Be Doing Providing 1st Line / Service Desk IT Support to end users Logging, triaging, and resolving incidents via ticketing systems Supporting Windows 10/11, Microsoft 365, Active Directory Troubleshooting hardware, software, and network issues Escalating complex issues to 2nd/3rd line where required Supporting users across multiple sites in the Belfast area Delivering a high standard of customer service and communication ? What We're Looking For IT / Computer Science / Cyber / Engineering graduate OR equivalent experience Around 12 months' experience in an IT Service Desk / ICT Support / Helpdesk role Strong understanding of: Windows OS Microsoft 365 / Office 365 Active Directory (basic user admin) Password resets, hardware/software troubleshooting Full UK driving licence and access to a car (essential) Strong communication skills and a customer-first mindset Ability to manage multiple tickets and priorities ?? What You'll Get Clear career progression into 2nd Line / Infrastructure / Cyber Exposure to multiple environments and technologies Ongoing training and certifications Competitive graduate-level salary Supportive team and excellent learning environment Opportunity to work with leading organisations across Northern Ireland ?? Ideal For Candidates Searching: Graduate IT Jobs Belfast IT Service Desk Jobs NI ICT Support Belfast Junior IT Support Jobs IT Service Desk Analyst Helpdesk Jobs Northern Ireland Entry Level IT Jobs Belfast ?? Apply Now If you're a graduate or early-career IT professional looking to build a long-term career in ICT / IT Support, we'd love to hear from you. Apply today to be considered for immediate interviews. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk