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Major Incident Manager - Banking, Maidstone
Location: Maidstone, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
6
Posted:
26.06.2025
Expiry Date:
10.08.2025
Job Description:
Major Incident Manager - Recent Banking experience
The client is looking for a strong Incident Manager with Incident process skills.
The resource also supports the delivery of exciting backlogs.
About You:
* You're passionate and driven about delivering high-quality technology services.
* You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
* You keep the customer's impact of technical incidents front and centre.
* You're well versed in ITIL practices - and have qualifications in this space.
* You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
* You're used to working with data - spotting trends and taking proactive action to address the cause of them.
About The Role:
* Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
* Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence.
* Facilitate root cause analysis of problem records using a variety of techniques.
* Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records.
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