As the Account Management Team Lead, you will lead the Account Management function, ensure an outstanding client experience, and drive commercial success across a portfolio of strategic clients. You will mentor and develop Account Managers while collaborating closely with Sales, Product, Operations, and Compliance teams to deliver exceptional service and long-term client value.
Responsibilities
* Lead and oversee the daily operations of the Account Management team, ensuring effective portfolio management and consistent delivery of high-quality client service.
* Manage, mentor, and develop Account Managers through regular performance reviews, coaching, and professional guidance.
* Build and maintain strong relationships with key and strategic clients, ensuring high engagement, proactive communication, and exceptional client satisfaction.
* Monitor account performance and growth opportunities, supporting the team in driving revenue through upselling, cross-selling, and renewals.
* Act as the primary escalation point for complex client issues, coordinating with internal teams to ensure timely and effective resolutions.
* Establish and maintain structured account management processes, including reporting, account planning, and CRM documentation.
* Collaborate with Sales, Product, Operations, and Compliance teams to ensure seamless service delivery and alignment with client needs.
* Analyze client performance data and deliver actionable insights and reports to senior management.
* Ensure all account management activities comply with internal policies, procedures, and regulatory requirements.
Requirements
* 5+ years of experience in the payments industry, with a strong understanding of payment ecosystems and merchant operations.
* 3+ years of experience working with high-risk industries, preferably within iGaming or similar verticals.
* 2+ years of leadership experience, managing or mentoring Account Managers or client-facing teams.
* Strong commercial mindset with a focus on revenue growth, upselling, and cross-selling
* Proven leadership and team management skills, with the ability to motivate and develop high-performing teams
* Strong client relationship management skills and a proactive approach to problem-solving
* Excellent communication and interpersonal skills, with the ability to interact confidently with clients and internal stakeholders
* Strong analytical and strategic thinking, able to interpret data and identify opportunities for account growth
* Resilience and adaptability, comfortable managing complex client situations and dynamic environments
* Fluent English and Russian
* Willingness to travel for business, including industry conferences and client meetings
Conditions
* Work at the intersection of fintech and cryptocurrency innovation
* Join a fast-growing international team
* Collaborate with leading companies in the payments and digital assets ecosystem
* Opportunity to build and lead a high-performing account management function
* Exposure to global clients and industry events