What can you expect? The Darwin Client Manager is accountable for the operational and strategic success of a bank of Darwin Clients. As the relationship lead, the Darwin Client Manager is responsible for both business-as-usual and long-term commercial planning. Darwin™ is a market-leading and specialised global platform that is changing Benefits for Good. Our unique and innovative SaaS platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate. The person will ideally be based from our London office, but we would consider Bristol or another of our UK locations for the right candidate What you will be rewarded with: The chance to operate within a large global organisation that is incredibly passionate about how it works and cares for their clients across the world. The opportunity to work in a hyper-growth team that has achieved rapid revenue growth for the last 5-years. Learn from industry leaders who will work closely with the team to help upskill, network and ultimately support the mission to generate growth across the business. We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis. Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more. We will count on you to: Develop a close working relationship with key stakeholders at the Client to provide consultative support throughout the Client journey. Proactively look for opportunities to improve the Clients’ service experience and broaden Client relationships. Ensure that Client Retention and Satisfaction (NPS) targets are achieved. Define and maintain a rolling 12-month strategic Client plan. Use Darwin, industry and benefits expertise to protect and grow revenue across MMB. Proactively identify opportunities for upsell across existing and new Client relationships. Ensure that Client Retention and Revenue targets are achieved. Ensure all Clients have an In-Life toolkit including actions, issues and projects/change requests that are appropriately managed and communicated via regular client calls or review meetings. Lead quarterly Business Review meetings to review Darwin & associated service performance. Completes all Client Planning activity, and owns milestone tracking to ensure we deliver and report back achievements to our Clients. Proactively works with all MMB delivery teams to ensure all team members deliver to the client. Ensure all relevant systems e.g. JIRA, Confluence and MercerForce are maintained with accurate, relevant information. What you need to have: Good level of experience in the employee benefits industry or similar. A passion about Client Management, building relationships and being seen as a champion who ensures everything works as it should. Experience of managing complex client portfolios with strong client relationship skills. A commercial mind-set with strong business and financial acumen with proven track record of delivering to clients. Someone who delivers on promises, manages expectations correctly, sets clear agendas & objectives, diligently and thoroughly prepares for Client engagements. The ability to concurrently work on several Clients and juggle multiple priorities when under pressure A team player, living and breathing the culture of the business and an ambassador for diversity and inclusion. A proactive, passionate professional who demonstrates a ‘Just Do It’ mind-set. A winning mind-set with a drive to continually improve and a willingness to be challenged & coached Have strong verbal & written communication skills and always ensure that the Client is at the centre of all you do. What makes you stand out: Experience in working in the Technology industry is preferable. A deep understanding of UK benefits, the market and its interaction with benefit platforms. Knowledge of Darwin technologies and products or competitor software. Strong technical knowledge and prior experience of working on flexible benefits platforms. MERCER Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.