About the Company
We are a luxury, sustainability-led bespoke packaging company delivering premium, innovative solutions to global brands and retailers. Our packaging is designed in close collaboration with our customers and manufactured to the highest standards through our dedicated factory in Dongguan, China. Quality, craftsmanship, technical excellence, and responsible sourcing are at the heart of everything we do.
Role Overview
We are seeking a highly organised and commercially minded Technical Sales Manager to play a pivotal role across both front-end and back-end operations. This is a hands‑on, cross‑functional position combining customer account management, technical sales support, project management, and production coordination. The successful candidate will act as a key bridge between customers, the sales team, suppliers, and our manufacturing partners, while also working closely with senior leadership to help define and execute the company's long‑term strategy.
Key Responsibilities
Customer & Sales Support
* Manage and grow existing customer accounts, acting as a primary point of contact
* Support the sales team with technical input, quotations, specifications, and feasibility assessments
* Translate customer briefs into clear technical and production‑ready documentation
* Ensure a high level of customer satisfaction through proactive communication and problem‑solving
Project & Production Management
* Oversee projects from initial concept through to production and delivery
* Liaise directly with the factory in China to manage timelines, specifications, and quality standards
* Assist with production planning, sampling, approvals, and troubleshooting
* Monitor costs, lead times, and risk throughout the project lifecycle
Supplier & Factory Liaison
* Build and maintain strong relationships with suppliers and manufacturing partners
* Coordinate material sourcing, component development, and sustainability requirements
* Support continuous improvement in processes, quality, and efficiency
Strategic & Business Support
* Work closely with the senior team to define and deploy overall business strategy
* Provide insights on technical capability, innovation, and operational performance
* Support preparation and delivery of exhibitions, trade shows, and industry events
* Contribute to the development of new products and sustainable packaging solutions
Skills & Experience Required
* Experience in technical sales, account management, or project management within packaging, manufacturing, or a related industry
* Strong understanding of bespoke or luxury products and production processes
* Excellent communication skills, with the ability to work across cultures and time zones
* Highly organised, detail‑oriented, and capable of managing multiple projects simultaneously
* Commercial awareness with a solution‑focused mindset
* Experience working with overseas factories, particularly in China
* Knowledge of sustainable materials, responsible sourcing, or luxury packaging
* Exposure to exhibitions or trade shows
* Background in print, packaging engineering, or product development
Hours and Pay
* Monday - Friday.
* 9am - 5:30pm.
* Hybrid work available.
* Pay around £50,000 per annum depending on experience.
* Opportunity to earn commission
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