Overview
The Clinical Site Manager (CSM) is a senior clinical role charged with the operational responsibility and accountability for patient pathways that support a corporate patient view across the trust. This will enable and facilitate timely and accurate inpatient flows through their admission, flow through the hospital and timely discharge. The CSM is also wholly responsible for the management of the hospital site with appropriate liaison with specific service managers and on call teams. This post has budgetary responsibility in terms of authorising bank shifts and coordinating staffing out of hours.
Responsibilities
* Work with all teams to seek to constantly develop and improve the Emergency Department (ED), emergency and elective inpatients' pathways in order to facilitate a seamless delivery of high standards of care based on a corporate patient view, with a focus to eradicate over‑crowding in ED.
* Act as a role model for excellent clinical practice and standards of behaviour, promoting the trust’s values and behaviours at all times, as well as expecting this of others.
* Act as a senior clinical decision maker for patient flow when issues are escalated that the relevant teams are unable to resolve. Work with the staff to ensure future learning and development of staff’s problem‑solving skills.
* Provide the necessary timely business intelligence and evidence to support decisions, communicating and empowering the necessary staff to ensure these are actioned.
* Ensure that appropriate issues are escalated to the right people at the right time to ensure safe and appropriate practice and standards are being maintained. These may be clinical, operational, financial or reputational issues that have wider trust implications.
Communication
Ensure highly developed communication skills to facilitate liaison between departments and between the multi‑professional teams. The role will be required to constructively challenge standards and behaviours, enabling the resolution and learning for those involved.
Service Delivery and Improvement
The day‑to‑day senior operational & clinical support to enable timely effective decisions to be made about the daily capacity and flow engaging Divisional and Clinical Leads as required. Provide support to developing robust operational plans in line with all the standards the trust is required to achieve. The decision‑making processes should be primarily to enable patient safety but also to make the most effective and efficient use of allocated resources.
People Management and Development
Responsible for carrying out duties in line with the Trust’s e‑rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning. Be an accountable leader and practitioner who is highly visible throughout the trust and who supports the clinical patient pathways promoting clinical standards.
Patient Care Delivery
With regards to problems identified with patient flow issues, undertake a root cause analysis for problems which arise that are unable to be resolved immediately. Take the responsibility to facilitate learning, change and systems to avoid repetition of the problem through liaison with all the departments involved. Ensure that the patients’ care is always prioritised and act as a patient advocate.
Learning and Development
* Attend mandatory training updates as required.
* Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
* Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
* Identify own learning needs and jointly plan training requirements with your line manager.
* Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
We look forward to receiving your application and the start of your journey with UHSussex.
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