Job Benefits: bonus
Role: IT Technical Support Engineer
Location: Site-based with regular travel to construction sites across London (One day a fortnight remote)
Overview:
Hands-on support role delivering Level 1–3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.
Key Responsibilities:
1. Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment
2. Troubleshoot user issues including account access, hardware faults, and network connectivity
3. Support site IT setups, including server maintenance and racking infrastructure
4. Maintain asset inventories and liaise with vendors for warranty repairs
5. Log, prioritise, and resolve incidents using ServiceNow in line with SLAs
6. Contribute to knowledge base (KB) and continuous improvement initiatives
7. Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance
8. Perform on-site support across the region and escalate complex issues where needed
Technical Environment:
9. Windows 10/11, macOS, Microsoft Office
10. Active Directory, Exchange, Azure AD, Intune, MDM
11. Cisco Meraki, SOE/imaging tools, CMDB
12. AV support (e.g., Teams Meeting Rooms, projectors)
13. ServiceNow, Asset & License Management
Requirements:
14. 2–3+ years in technical/EUC support roles, ideally in large, multisite environments
15. Strong communication and stakeholder engagement skills (technical and non-technical)
16. Solid understanding of ITIL (min. 2 years’ experience)
17. Proactive, self-motivated, and solution-focused
Culture Fit:
Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast-paced, dynamic environment.
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