Annual salary up to £32,091.99.
Planner – Location: Rotherham. Full time / Permanent. Salary: £32,091.99. Hours: 42.5 hours Monday - Friday, shift patterns covering 7.30am – 6pm.
Mears is the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner committed to delivering high levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.
We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer‑focused, responsive repairs service.
Roles and Responsibilities
* Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
* Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
* Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
* Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
* Work closely with administrators, supervisors, and contractors to ensure a seamless service.
* Cover for other planners when needed and attend meetings or training sessions as required.
* Follow company policies and Health & Safety requirements at all times.
* Assist with reporting and performance monitoring to ensure KPIs and targets are met.
* Help prioritise emergency and urgent jobs to minimise disruption for residents.
* Maintain accurate records, data, and documentation for audits and compliance.
* Support continuous service improvements by suggesting ways to streamline planning and scheduling.
* Provide general administrative support to the repairs team when required.
Requirements
* Experience in a planning role with similar duties.
* GCSE (or equivalent) in English & Maths.
* Experience working in a fast‑paced, pressurised environment.
* Strong IT skills with the ability to use job management and scheduling systems.
* Excellent time management, organisational, and communication skills.
* A customer‑first approach with the ability to handle challenging situations.
* Knowledge of repairs and maintenance processes.
* Experience scheduling and planning multi‑trade repairs using an ICT appointing tool.
Benefits
* 25 days annual leave plus bank holidays.
* Leading pension scheme.
* Annual Mears Fun Day.
* Volunteering Leave – paid volunteering in the community.
* Staff perks with Mears Rewards – discounts of up to 10% on groceries, holidays, eye test vouchers, Share Save scheme, and more.
* Family friendly policies.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
All our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
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