Job summary
You will work within the Adult Learning Disabilities service within the South Tees Community team, providing support to a multi-disciplinary team with a number of different departmental services. Psychiatry, Psychology, Community Nursing, and Allied Health Professionals.
The role is to work within a small administrative team providing support to the above mentioned services, reception services to the department etc.
1. To promote at all times a positive image of people with mental health conditions and/or learning disabilities.
2. To promote at all times a positive image of the Service/Department and the wider Trust.
3. To interact compassionately with service users at all times.
4. To provide a comprehensive administration support service.
5. To undertake reception duties (depending on work area).
6. To provide cross cover support as required
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
7. Delivering high quality patient care
8. Successfully communicating with others, establish and maintain great working relationships and gain co-operation
9. Effectively analysing information, identify problems, develop solutions and make recommendations/decisions
10. Effective processing and management of information and the use of information system
11. Efficient and effective planning and organising of activities
12. Developing and implementing policies and or services
13. Managing finance and physical resources/assets. equipment, fixtures and fittings, stationery etc.
14. Undertaking research, audits and governance, providing assurance to others
15. Management of others, including planning and allocating work, training and development and management of the employment contract
16. Managing Self and Level of Autonomy
17. Working effectively as part of a team
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
21 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-TSL-011-25-B
Job locations
Flatts Lane Centre
Flatts Lane, Normanby
Middlesbrough
TS6 0SZ
Job description
Job responsibilities
Please refer to Job Description & Person Specification attachment for a more detailed description of the role and main responsibilities included.
Additional contact details: John Reed, Team Manager - 01642 283700
Person Specification
Qualifications
Essential
18. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
19. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period
Desirable
20. Level 3 Qualification in Leadership & Management
21. RSA Level 2 or equivalent Secretarial / Administration experience
Knowledge
Essential
22. Comprehensive knowledge of Microsoft Office applications
23. Understanding of data protection and the need for confidentiality and how to maintain this
Desirable
24. Knowledge of NHS systems
Skills
Essential
25. Good interpersonal and communications skills (articulate, meaningful, legible and appropriate to the audience).
26. High level of attention to detail and quality of work
27. Ability to work as part of a team, sharing knowledge and training
28. High level of attention to detail and quality of work
Desirable
29. Accurately transcribe data from a variety of sources, including digital dictation software
Experience
Essential
30. Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
31. Customer Service experience (face to face, answering calls, correspondence).
32. Experience of organising completing demands and workloads
33. Experience of working autonomously and proactively
Desirable
34. Experience of setting up and maintenance of administrative systems and processes.
35. Experience of supporting/supervising staff
Experience
Essential
36. To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings
37. Positive, motivated and enthusiastic