IT Technician - WNAT (Based at Springwood High School)
WNAT are seeking an IT Technician. Reporting to the Trust ICT Manager you will be a focal point within the schools for all ICT related issues. This is a great opportunity to join an extremely friendly, committed and supportive team of staff.
At West Norfolk Academies Trust we believe our employees are our greatest asset. We are committed to continuous learning, meaningful training and personal development opportunities that empower our teams to grow.
We welcome applications from those who are looking for a change of sector, or seeking an opportunity to progress to the next level within their chosen field. Full support, training and professional development will be given to those looking to transition.
Start Date: ASAP
Salary: Scale F, Point 12 -17 (£28,598 - £31,022 FTE)
Hours: 37 hours per week 52 weeks per year
Permanent
Purpose of the Job
Main responsibilities will be to ensure the availability of excellent ICT facilities across the Trust Primary schools either remotely or via site visits. Ensure hardware and other systems are highly maintained and that staff, pupils and parents are supported in using ICT to enhance learning.
You will possess a good working knowledge of maintaining ICT hardware and software including Microsoft Windows Networking, Apple products and Google Chromebooks
The successful candidate will have a demonstrable background as an IT Technician or be able to show appropriate transferable skills. They will also have resilience and excellent organisational skills, be an excellent communicator with outstanding interpersonal skills as these are crucial as you liaise with staff and students daily.
Working with the central ICT team you will have the support you need to carry out your responsibilities effectively. Previous experience working in a school environment would be advantageous but is not essential.
You will also be required to provide cover for colleagues.
Responsibilities, but not limited to:
Provide support to the workforce across the trust ensuring that ICT hardware and software is fit for purpose and in working order.
Provide advice, support, training and guidance to users.
Assist with configuration, support, servicing and repairs of ICT equipment in line with the Trust ICT Roadmap.
Administer arrangements for securing data, ensuring back-up procedures, disaster recovery plans and other systems are working effectively.
Provide support for academy IT systems such as VLE, website, internet, MS Office, school MIS system etc.
Monitor, respond and resolve tickets logged on the help desk, escalating complex issues as appropriate, as well as proactively identifying and resolving issues.
Provide support during lessons in the use of ICT equipment.
Document all faults and resolutions, accurately and systematically. Carry out fault- finding, repairs and hardware upgrades on Printers, PC, Laptops and teacher tools such as visualizers and interactive boards.
Closing Date for Applications: 13th February 2026
Interview Dates: w/c 16th February 2026
Start Date: ASAP
We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
All staff will be subject to an enhanced DBS (Disclosure and Barring Service) check.
Shortlisted candidates will be subject to an online search.
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