Job Description
SALES TEAM MANAGER - ROMFORD
Salary: Up to £40,000 basic + OTE £50,000 - UncappedHours: Full-time, 37.5 hours/week (6-week rotating shift pattern)
Are you a proven sales leader with the drive, passion, and edge to inspire results and transform performance?This is not just a job — it’s a career-defining opportunity for a hands-on, high-performing Sales Team Manager to join a thriving, forward-thinking contact centre operation in Romford.
If you know how to turn numbers into action, people into performers, and ambition into results — we want to hear from you.
WHO YOU ARE
You're not just experienced — you're exceptional. A true sales motivator. Someone who doesn’t just manage teams, but builds, coaches, and elevates them. You thrive in a fast-paced environment where targets are high and the energy is even higher. You know how to read a dashboard and act fast, make confident decisions, and lead with both empathy and authority.
You're commercially minded, customer-focused, and not afraid to get your hands dirty. Whether you're coaching on a sales call, analysing performance reports, or leading a recruitment day — you're switched on, solutions-focused, and always looking one step ahead.
WHAT YOU’LL BE DOING
As a Sales Team Manager, you'll lead a team of talented telesales agents within a busy, KPI-driven contact centre. Your mission: drive performance, elevate standards, and create a culture where people love to win — together.
Key responsibilities include:
* Team Leadership: Managing day-to-day performance, ensuring targets are exceeded and energy stays high.
* Coaching & Development: Conducting regular 1:1s, building tailored coaching plans, and supporting each team member’s growth.
* Recruitment & Onboarding: Playing a key role in hiring top talent and setting them up for long-term success.
* Performance Management: Monitoring KPIs and using data to inform coaching, strategy, and decisions.
* Process Improvement: Identifying ways to streamline operations and improve the customer journey.
* Compliance & Reporting: Ensuring full adherence to FCA regulations and producing reports for senior management.
WHAT WE’RE LOOKING FOR
* Experience as a Sales Manager or Telesales Team Leader, ideally in a contact centre
* A proven track record of managing high-performing teams in a target-driven environment
* Strong people management skills — you lead by example, inspire action, and develop talent
* Commercial awareness and a strategic mindset
* Confident using data and reporting tools — especially Excel and CRM platforms
* Experience in an FCA-regulated environment preferred
* Knowledge of Travel Insurance is a bonus, but not essential
HOURS & SCHEDULE
This role is based on a flexible 6-week rota to ensure coverage across the following hours:
* Monday-Friday: 8:30am-5.30pm / 10-6pm / 12pm-8pm (with only one late shift per month)
* Saturday: 9:00am-5:00pm - per month
* Sunday: 10:00am-5:00pm - per month
WHAT YOU’LL GET IN RETURN
* A base salary of up to £40,000, plus uncapped bonus potential
* Realistic OTE of £50,000+ — and the tools to exceed it
* A vibrant, team-first culture where performance is recognised and rewarded
* The chance to work with a passionate leadership team who are committed to your success
* Clear progression routes and opportunities for long-term career development
* A business where your voice matters and your ideas can shape the future
READY TO LEAD, INSPIRE, AND DELIVER?
If you're ready to take ownership of a high-energy sales team, drive serious results, and be part of a business that backs your ambition — apply now.
This is more than just your next role. This is your next big move.