My client, a leading international law firm based in the City, are seeking a Receptionist to join their busy team
THE ROLE
* Delivering the professional greeting of clients and visitors to the highest standards from the reception desk; registering clients on arrival and calling partners/ hosts before escorting client to reception area and offering and supplying refreshments
* Escorting clients to meeting rooms, ensuring all requirements and expectations are met
* Managing the meeting room space, ensuring standards are maintained and all client areas fully stocked and functional at all times.
* Supporting all events with meet and greet and registration, maintaining the standard of meeting rooms
* Checking all client meeting rooms before commencement of meetings to ensure standards are met
* Maintaining constant presence within client meeting floor in a host capacity, monitoring general meeting room status; overrunning or short running meetings, communicating with other support teams for clearing and set ups and completing full detailed room checks
* Booking, confirming and amending room-booking requests using booking system and communicate with various support services
* Answering telephones and redirecting phone calls
* Booking, amending and announcing taxis and deal professionally with any issues Working closely with AV team regarding set up of video, telephone conferencing and general equipment set ups
* Daily communication with the Facilities team and liaising with the catering team regarding refreshments, lunches and dinners for meetings
* Dealing professionally and efficiently with queries from external and internal users via email and phone
* Maintaining neat and tidy reception area at all times
* Maintaining stock levels for stationary in client meeting rooms
* Maintaining a safe and secure working environment to ensure safety of employees, building and visitors/clients
SKILLS AND EXPERIENCE
* Front of house experience essential - ideally gained within large professional services or legal firm
* Exceptional client services experience to a 5 star standard
* High level attention to detail is a must to be able to deal with large, complex bookings
* Ability to prioritise workload and be calm under pressure
* Demonstrate a team player attitude at all times
* Flexibility in both attitude and working hours is essential, working shifts and willing to step in when required, covering team absence when required.
* Excellent timekeeping and attendance
* Professional appearance at all times
* Knowledge of modern room booking systems is required (Rendezvous, Manhattan, Condeco) with experience of booking complex meetings & block bookings
* The candidate will be required to work on a shift rota based on 35 hours per week: Monday to Friday between hours of 7am and 7pm
Please get in touch for immediate consideration!
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