Overview
Change & Innovation Lead, HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead (Hightown House) • £63,250 per annum • 35 hours per week • Hybrid working
Are you ready to lead transformation in Care and Supported housing? At Hightown Housing Association, we’re looking for a visionary leader to drive innovation, elevate service quality, and ensure regulatory excellence across our Care & Supported Housing Directorate.
Your Impact
You will be at the heart of shaping the future of our services—leading transformation, compliance, and continuous improvement across both support and housing functions.
* Strategic Transformation: Design and deliver a bold strategy to improve service quality, customer experience, and operational efficiency.
* Regulatory Excellence: Ensure compliance with CQC, Ofsted, HHSRS, and the Supported Housing (Regulatory Oversight) Act.
* Data-Driven Leadership: Build smart systems to track outcomes and drive informed decisions.
* Collaborative Partnerships: Work closely with commissioners, local authorities, and internal teams.
* Growth & Innovation: Lead key projects and identify new funding and tendering opportunities.
Responsibilities
* Lead transformation across Care and Supported Housing services to improve quality and compliance.
* Ensure regulatory excellence and continuous improvement.
* Develop and monitor performance metrics to drive outcomes.
* Collaborate with internal teams, commissioners, and local authorities.
* Identify opportunities for funding, procurement, and service growth.
What You Will Bring
* A degree or equivalent experience in housing, social care, or business management
* Professional qualifications in compliance, leadership, or project management
* CIH Level 5 in housing (or willingness to complete)
* Proven experience in regulated care or housing environments
* A full UK driving licence and access to a car with business insurance
* A values-driven, collaborative mindset with strong leadership and analytical skills
Why Join Hightown
* Be part of a purpose-led organisation making a real difference
* Lead meaningful change across a diverse and impactful portfolio
* Work with a supportive, forward-thinking leadership team
* Enjoy a competitive salary and benefits package
What We Offer
* £63,250 per annum
* 33 days annual leave (including bank holidays), increasing with service
* Hybrid working
* Free on-site gym access
* Monthly attendance bonus
* Discounts at high street retailers, gyms, restaurants, and cinemas
* Health & wellbeing support
* Workplace pension & life assurance (3x salary)
Ready to Lead Change?
If you are passionate about transforming lives through care and supported housing, we would love to hear from you.
Please note: We will be shortlisting and interviewing candidates on an ongoing basis and may close the vacancy early. Interested applicants are encouraged to apply as soon as possible to ensure they are considered.
Appointment to this position will be subject to satisfactory right to work checks and references.
We are an Equal Opportunities & Disability Confident Employer.
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